Terms of sale

This policy is not yet complete. The seller’s registration details have not been filled in, and this page is not valid for a sale until they are. Until then, please contact the atelier directly.

1. These terms

These terms apply to every order placed through this site. By paying, you accept them. They do not affect your statutory rights as a consumer, which always take precedence.

2. The pieces

We photograph everything as faithfully as we can. Materials are natural and finished by hand, so grain, colour and weight vary slightly between pieces — that is the nature of the work, not a defect. Dimensions given are approximate.

Some pieces are not sold through the cart at all. Archive and Atelier pieces are released by request, and any sale is agreed individually in writing before payment.

3. Prices

Prices are in euro and include 21% VAT. Shipping is shown separately at checkout and added before you pay. We may change prices at any time, but never after you have placed an order.

If a price is obviously wrong — a decimal in the wrong place — we may cancel the order and refund you in full rather than hold you to it.

4. Your order

Your order is an offer to buy. The contract forms when we confirm your order by email. If we cannot fulfil it — a piece sells out between your payment and our confirmation — we will tell you and refund you in full.

Nothing is reserved by adding it to your bag. Stock is committed only when payment clears.

5. Payment

Payment is handled by Mollie B.V. We never see or store your card or Klarna details. Where you pay by Klarna, your credit agreement is with Klarna and subject to their terms; we are paid in full regardless and remain your counterparty for the goods themselves.

6. Delivery

Delivery times are estimates. Risk passes to you on delivery. See shipping & delivery.

7. Returns

You may withdraw within 30 days. See returns & refunds for how, and for the few pieces it cannot apply to.

8. Our liability

We are responsible for loss you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care. We are not liable for business losses. Nothing here limits liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited.

9. Intellectual property

The photography, text, designs and marks on this site belong to the house. Buying a piece buys the piece, not the right to reproduce it commercially.

10. Complaints and disputes

Write to Info@freavanmodron.com first — we would rather fix it than argue about it. If we cannot agree, you may use the European Commission’s online dispute resolution platform at ec.europa.eu/consumers/odr.

11. Governing law

Dutch law applies, and the Dutch courts have jurisdiction. As a consumer you keep the protection of the mandatory law of your own country of residence.

Who you are dealing with